HDEAL Delivery Policy

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.

Since the shipping methods are set up by the suppliers, you are advised to directly contact the supplier for more shipping information.

  • Orders may need to clear customs in your country.
  • Please check if your order will incur additional import duties, taxes or other customs related charges.
  • Import duties, taxes or other customs charges will be collected by the shipping company upon delivery.
  • Suppliers are not responsible for delays caused by the customs department in your country.
  • Additional costs or delays may occur during international trade. We sincerely hope that you do not use additional import costs or customs clearance delays as a reason for requesting refunds or leaving negative feedback.

All courier services and shipping fees are set up by suppliers. Currently suppliers can choose from the following express shipping options:

?UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express. Shipping fees are automatically calculated on the basis of weight, size and volume.

You can check shipping fee in the product details page as the below picture:

If you feel the shipping fee is too high for an item you would like to order, you may contact the supplier regarding shipping cost.

If the supplier agrees to change the shipping cost, he/she can modify the amount as per agreement before payment. Or you may also choose alternative shipping methods to lower the shipping cost.

Currently suppliers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.

 

You can check shipping time on the product details page as the below picture:

Please be advised that your shipping address cannot be revised after the order has been placed successfully.

If you have made payment and want to change your shipping address, please directly contact your supplier to inform him/her of your new address before your order is shipped out.

If you did not make payment yet, you can ignore the order with the incorrect shipping and replace a new order with your correct shipping address. The unpaid order will be cancelled automatically after the due day.

Generally, orders are delivered within 3 – 60 working days. However, an extension can be made if the buyer and supplier mutually agree on a new date.

If the buyer did not receive the goods (goods still in transit) even after being shipped by the supplier, the buyer needs to contact  us and negotiate a longer shipping period.

If the supplier has not shipped the order before the agreed date, the buyer can always contact the supplier to agree a new date; or make a Refund Request.